IT Partners @ AHS

Contact

IT Partners @ AHS Help Desk:
Business Hours: 8:30am to 5pm, Monday through Friday

The email address and phone number listed are the best way to reach us. Don’t worry about which person is the right person, because we can route and track the progress of any request sent to that email address. If you know you will need support outside of those hours, arrangements can be made. If you have an emergency issue outside of business hours, please include EMERGENCY in the subject line. Typically, only items related to security, live events including classes, and high risk situations will receive a response outside of business hours.

Location

IT Partners @ AHS operations are in Huff Hall 075 with additional offices in SHS 228, DRES 065, and Freer 090. You are always welcome to walk in, but only Huff Hall has someone physically present during almost all business hours.

Services

IT Partners @ AHS offers the following to College of AHS faculty and staff

Audio/Visual Instructional Services
Academic Technology
Business Process & Workflow
Equipment Checkout
Hardware and Server Security and Maintenance
Help Desk (Desktop Support & Software Installation)
Purchasing Equipment
Technology Consulting
Training

Staff

Candice Solomon-Strutz

Director of IT Services

cnsolomo@illinois.edu

Leadership and management of the team, policies, collaborations with Technology Services and other Colleges, and HIPAA compliance
Mark Joseph
- Manager of Research & Clinic Support
- markjos@illinois.edu
- Support for all technology with a focus on research and clinic activities, management of A/V infrastructure
Monica Campbell
- Manager of Help Desk Services
- monica@illinois.edu
- Management of day-to-day technology support, support for all technology. Liaison for RST
Joe Reinhart
- Infrastructure Specialist
- reinhart@illinois.edu
- Management of infrastructure including end point management, servers, and storage
Tyler Sassine
- Help Desk Analyst
- ts2@illinois.edu
- Support for all technology and assists with endpoint management. Liaison for KCH
Matthew Sim
- Associate IT Specialist
- marysim2@illinois.edu
- Support for all technology and assists with IT procurement. Liaison for SHS
Patrick Wyatt
- Senior IT Specialist
- pwyatt01@illinois.edu
- Support for all technology and assists with endpoint management. Liaison for DRES.
Andrew Hunt

Senior IT Specialist
alhunt@illinois.edu

Support for all technology and assists with endpoint management. Liaison for AHS Administration and HFA Lab.

Student Workers

Ariana McClendon
Halima Lat
Madisen LeShoure